We welcome feedbacks about all of our services and treat complaints seriously
You can send your comments and suggestions to us at firstname.lastname@example.org.
We welcome feedback about all of our services and treat complaints seriously, positively and as an opportunity for learning. We will listen to all complaints made by clients and external agencies, and respond by seeking to improve the service and resolve dissatisfaction.
Hibiscus clients should raise a complaint first with their project worker. External agencies are asked to raise a complaint with the staff member involved or project coordinator for the service.
If you wish to make a formal complaint, please complete a complaints form and email it to Mufeedah@hibiscus.org.uk.