Referrals process at Hibiscus

Information for agencies:

Our community referrals are progressively opening. We still have limited capacity, but if you are an agency wanting to work with us, we are open to speak to  you and discuss potential referrals. 

If you are working with Black and minoritised migrant women impacted by the Criminal Justice System, please call our office for more information on 020 7697 4120

If you have a general (non-time sensitive) query regarding a referral, you can email us at referrals@hibiscus.org.uk. We are committed to replying your enquiry within 5 working days.

We accept both referrals made by professionals and/or other organisations as well as self-referrals.

Please note that we cannot accept referrals without service user knowledge and consent

Information for service users:

If you are directly in need of support you can

• Send us an e-mail to info@hibiscus.org.uk, briefly indicating your issue.
• Alternatively, you can send a brief text message to the team on 07495497936. Please note that this number is only used to receive text messages.
• We will aim to reply to your message within 2-3 working days
• Language: If you speak a language other than English, we will be able to accommodate interpretation, so please state clearly your language, so we can organise this.

PLEASE NOTE THAT HIBISCUS IS NOT AN EMERGENCY SERVICE

If you require vital assistance, please call 999 available 24 hours or call the National Domestic Violence Helpline freephone on 0808 2000 247.