If you have any comments or suggestions, please contact us on: firstname.lastname@example.org
Hibiscus Initiatives (Hibiscus) welcomes all complaints as a way of improving services and ensuring the organisation is accountable to service users and other agencies. We will listen to and respond to all complaints made by clients and external agencies.
Hibiscus considers all complaints to be an expression of dissatisfaction in the service whether justified or not and will respond by seeking to improve the service and resolve the dissatisfaction.
Hibiscus welcomes feedback on all our services and treats all complaints seriously and positively as an opportunity for learning and developing our services.
Hibiscus clients should raise a complaint first with their project worker; external agencies are asked to raise a complaint with the staff member involved or the Project Manager of the service.
If you wish to make a formal complaint, please use our complaint form and email it to our Head of Operations Jerry Hughes: email@example.com